top of page
header_Crop_lo.png

WEBSITE FAQs

FAQs for all websites

What is the Build Fee?

This is my fee to cover the cost of designing and building your website.

How much is the Build Fee?

At the time of writing, a 4-page information website costs £400, with additional pages charged at £100 per page. For ecommerce prices, please see below. Don't forget to budget for your Hosting Fees and Domain Name.

 

What is Hosting? 

This is the cost of putting your website on the world wide web! This is an annual fee, charged by Wix, to add your website to their webspace. The fees will vary depending on how much storage space you might need (for example, if you need hundreds of large images on your website), or if you have an ecommerce or booking function. The minimum charge is for one year, but there are price breaks if you choose for 2- or 3-year options. Your hosting fee also includes your SSL fee.

What is the Hosting cost? 

This varies depending on the size of your website, and if you require ecommerce or booking functions. Prices currently start at £231 per year (correct at the time of writing, for current prices please get in touch). You will be informed a month before it expires, giving you the option to renew or lapse. Make a note of this date as sometimes they are set to auto-renew. Any discrepencies over payments taken will need to be taken up with Wix.

Can I pay my Hosting monthly?

Absolutely! Wix offer a rolling monthly option if you cannot afford the entire fee for a year up front, or perhaps you aren't confident in committing to a year. However, as with most rolling monthly options, this will work out more in the long run!

What is a Domain Name?

This is your www.websitename.co.uk. Like the hosting, you pay annually for this, with discounts for 2- or 3-year ownership options. You will be informed a month before it expires, giving you the option to renew or lapse. Make a note of this date as sometimes they are set to auto-renew. Any discrepencies over payments taken will need to be taken up with Wix.

What is a Domain Name cost?

If you opt for a .co.uk address, you can expect to pay anything from £15 a year upwards. Popular names and variations can cost a lot more. A .co.uk is usually a lot more affordable than a .com address, and let's users know that you are UK business, however if you offer your services or products abroad, you may want a .com address. You can now also choose other top level domain options (ie the '.co.uk' bit) - such as .car, .photo, .dancer - if you don't already have a domain name, we can discuss this at the start and I can get quotes for you before you commit!

What is SSL?

SSL (Secure Sockets Layer) is a required security protocol that provides privacy, encryption, authentication and data integrity. It ensures any data transmitted through your website (from contact forms to payments) cannot be tampered with or intercepted - it keeps your customers safe, and ensures your integrity! You may have gone onto websites before where your screen turns blank and a message such as "This website is not safe, do not proceed" pops up - this is a website that doesn't have SSL and can easily put off customers.

What is your SSL fee?

This is usually an additional fee for many website owners, but is included for free through your Wix hosting - yay!

What other costs can I expect?

There are generally only 3 costs for our Information Website Packages - the Build, Hosting and Domain Name. If you choose to use additional apps, there may be additional fees associated with them. Likewise, if you want to include images that aren't included in our Stock Image package, there will be additional costs to obtain those. Our Information Websites only include 4 pages - additional pages can be added at £100 per page. 

 

How do I pay?

I have two options depending on what suits you and your business best.

1. You can choose to pay the entire fee upfront, and if there are any add ons, they will be billed separately before the website Handover.

2. For some businesses, you may choose to go 50/50. That is, 50% of your initial invoice to secure your spot, prior to building your website, and the final 50%, plus any additional fees accrued, when you are entirely happy with your website and are ready for the Handover. 

Please note, ownership with not be transferred of the website until payment has been made in full. Once payment has been made, the website, hosting and domain name will all be transferred across to your Wix account, where you will have full ownership and control over ongoing annual renewals.

How long are the builds?

Most information websites are built in a week. If you supply your logos, branding, information and photos up front, it really helps with getting your website built quickly and smoothly.

What is your lead time?

This varies greatly over the year, usually from 2 weeks, to several months. For the my current lead time, please get in touch.

Please note, that securing a build slot is dependant upon a deposit, of either the full, or 50% of, the invoiced amount. 

Do I need an app for Mobile?

This is up to you! I do not build Apps, but as part of my package, I always ensure your website functions properly on Computer, Tablet and Mobile. As I don't have access to every mobile device out there, I rely on my customers to trial the website before we go live on their own device, and encourage them to get friends and family to do the same, so we can iron out any issues before we go live. 

Ecommerce FAQs

How much is an ecommerce website going to cost?

Our ecommerce fees start from £1500, which includes the main website build of up to 6 pages, ecommerce set up, and adding up to 50 items to your store ready for Go Live.

 

What other fees are there? 

Just like our information websites, as mentioned above, you will need to pay for Web hosting and for a Domain Name. There are also fees to consider for additional marketing allowances, payment processing fees and any additional apps or stock images you may want to add

Can I add more pages?

Of course!- additional pages can be added at £100 per page. 

Do I need ID?

Yes. Current UK regulations require that you upload a current driving licence or passport to prove your identity, as well as a current bank statement, in order to use most of the payment providers. These can be uploaded via the Wix dashboard by yourself, so there is no need for me to see any sensitive information.

What payment providers can I use?

Wix Payments is the default provider, and allows you to accept payments using all major credit cards as well as Apple PayGoogle Pay, Klarna Online Bank Transfer, iDEAL and Giropay (depending on your location). There are other options we can explore, for example if you are already linked with another provider and using their POS payment machines.

Payment Fees

Every purchase that goes through your website will be subject to a fee, even if that fee is refunded. Please bear this in mind when you are working out your budgeting and pricing structure. Here is an example of the fees (please note that this was taken from the Wix website, March 2024, and correct at time of writing. I cannot be held responsible for any losses due to incorrect information.)

Wix Payments: 2.1% of the transaction amount + 0.20 GBP

Apple Pay: 2.1% of the transaction amount + 0.20 GBP

Google Pay: 2.1% of the transaction amount + 0.20 GBP

Chargeback Fee: £15

PayPal: Standard PayPal fees apply

For current information, please visit Wix's Payments Service Fees page by clicking here.

Can I add personalisation to my products?

Yes.

Can I add variations or options to my products?

Yes.

How many options can I add per product?

You can add up to 6 options for customers to choose from, and for each option you can add up to 100 choices.

For instance, Option 1 "Choose Colour", Option 2 "Choose Shape", etc.

Then for Option 1 "Red, Yellow, Blue, Green, Pink, Purple...", Option 2 "Heart, Circle, Square, Rectangle, Butterfly, Hexagon..."

How many pages can I add per website?

100.

How long does it take for my payments to reach my bank?

Once your Wix Payments account is verified, you can start receiving payouts to your bank account. Wix Payments lets you choose from a daily, weekly or monthly payout cycle. Once sent, you’ll see payouts in your bank account within 3-5 business days, depending on your bank.

Do I need a business bank account?

If you are an Individual (Sole Trader), you do not need to have a business account.

How long are the builds?

Due to different factors, it is hard to put an exact time on building your ecommerce site, until we have had a chat about what you are after and looking to achieve. Some smaller sites can be ready to go in as little as 6 weeks, but more complex ones will require a longer timescale. If you supply your logos, branding, information and photos up front, it really helps with getting your website built quickly and smoothly.

What is your lead time?

This varies greatly over the year, usually from 2 weeks, to several months. For the my current lead time, please get in touch.

Please note, that securing a build slot is dependant upon a deposit, of either the full, or 50% of, the invoiced amount. 

Still Got Questions?

We would love to answer them! Please drop us a message at hello@starcreativestudio.co.uk or use our Contact Form here.

bottom of page